1bat Frequently Asked Questions
Everything you need to know about playing, depositing, and winning on 1bat — Bangladesh's trusted online casino and sports betting platform.
Welcome to the 1bat Help Center. This page covers the most common questions from players across Bangladesh — from creating your account and making your first bKash deposit to understanding bonus terms, betting on BPL cricket, and staying in control of your gaming. Use the sections below to find quick, clear answers.
Account & Registration
How do I create an account on 1bat?
Creating a 1bat account takes under two minutes. Visit the 1bat Login page, click the registration option, and fill in your mobile number, a secure password, and your date of birth. You must be 21 years or older to register. Once submitted, you will receive a verification code via SMS to activate your account instantly.
What documents are needed for KYC verification on 1bat?
1bat requires a government-issued photo ID for KYC — your National ID card (NID) is the preferred document. A passport or driving license is also accepted. Upload a clear photo of the front and back of your NID through the verification section of your account dashboard. Most verifications are completed within 24 hours during business days.
I forgot my 1bat password — how do I reset it?
Use the 'Forgot Password' link on the 1bat Login page. Enter the mobile number linked to your account and you will receive a one-time SMS code. Enter the code, then set a new strong password. If you no longer have access to your registered mobile number, contact 1bat support at [email protected] to recover your account manually.
Can I have more than one 1bat account?
No. 1bat strictly allows one account per person. Duplicate accounts are a violation of the Terms & Conditions and may result in all accounts being permanently closed and any winnings being forfeited. If you suspect someone else has created an account using your details, contact our support team immediately at [email protected].
How do I close my 1bat account?
You can request account closure by emailing [email protected] from your registered email address. State clearly that you wish to permanently close your account. Before closure, make sure to withdraw any remaining balance. Account closure requests are typically processed within 3 business days. If you are closing for responsible gaming reasons, consider a temporary self-exclusion first.
Deposits & Withdrawals
How do I deposit money into my 1bat account using bKash?
Depositing via bKash on 1bat is simple and instant. Log in to your account, go to the Deposit section, select bKash as your payment method, enter the amount you wish to deposit (minimum ৳200), and follow the on-screen instructions to complete the bKash Send Money transfer. Your account balance updates in real time — most bKash deposits reflect within 30 seconds.
Does 1bat support Nagad and Rocket for deposits?
Yes, 1bat fully supports Nagad and Rocket alongside bKash for both deposits and withdrawals. Nagad and Rocket transfers follow the same instant-processing model — funds typically appear in your 1bat account within seconds. The minimum deposit for Nagad and Rocket is also ৳200, and no transaction fees are charged by 1bat on these transfers.
What is the minimum withdrawal amount on 1bat?
The minimum withdrawal amount on 1bat is ৳500. Withdrawals are processed to the same payment method used for your most recent deposit — bKash, Nagad, or Rocket. Standard withdrawal requests are completed within 1 to 4 hours. During peak periods such as BPL match nights or Eid, processing may take slightly longer but never exceeds 24 hours.
Are there any fees for depositing or withdrawing on 1bat?
1bat does not charge any platform fees for standard deposits or withdrawals via bKash, Nagad, or Rocket. Your mobile wallet provider may apply their own standard transaction charges — check your bKash, Nagad, or Rocket app for their current fee schedule. Bank transfer options such as Dutch-Bangla Bank and BRAC Bank may have nominal processing times but are also fee-free on 1bat's side.
Why is my withdrawal request on 1bat taking longer than expected?
Delays can occur if your KYC verification is incomplete, if you have an active bonus with remaining wagering requirements, or if the withdrawal request was submitted during a system maintenance window. Check your account's verification status first. If your account is fully verified and there are no pending bonus conditions, contact support at [email protected] with your transaction reference number.
Can I use a bank transfer to deposit on 1bat?
Yes, 1bat supports bank transfers through select Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, Islami Bank Bangladesh, and Sonali Bank. Bank transfer deposits typically take 30 minutes to 2 hours to reflect in your account. Make sure to include your 1bat account ID in the payment reference so our team can match your transfer quickly.
Games & Gameplay
What cricket matches can I bet on at 1bat?
1bat covers a wide range of cricket betting markets including BPL (Bangladesh Premier League), IPL (Indian Premier League), T20 World Cup, ICC tournaments, and international Test and ODI series featuring the Bangladesh Tigers. Pre-match and live in-play betting are both available. Markets include match winner, top batsman, highest opening partnership, total runs, and many more.
Is 1bat available to play on mobile phones?
Yes, 1bat is fully optimized for mobile browsers on both Android and iOS. There is no separate app download required — simply open 1bat in your phone's browser for the full experience. The mobile site includes cricket betting, live casino, slots, and all payment options. The layout is designed specifically for smaller screens and works smoothly on Bangladeshi 4G networks.
Are the games on 1bat fair and certified?
All games on 1bat use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Live casino games are streamed in real time from professional studios with human dealers. Slots and table games are sourced from reputable providers including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi — all of which publish certified RTP figures.
What are the most popular slot games on 1bat?
The most popular slot titles on 1bat among Bangladeshi players include Gates of Olympus, Sweet Bonanza, and Starlight Princess from Pragmatic Play, as well as Aviator by Spribe — a crash game that has become a fan favourite across Dhaka and Chittagong. New slot releases are added regularly, and you can browse the full catalogue on the Slots page.
Can I play live casino games on 1bat?
Yes, 1bat offers a full live casino section powered by Evolution Gaming and Ezugi, with games streamed live 24 hours a day, 7 days a week. Available tables include Baccarat, Roulette, Blackjack, Dragon Tiger, and Andar Bahar — all with real dealers. Live bet limits range from ৳50 to ৳500,000 per hand, catering to both casual players and high-rollers across Bangladesh.
Bonuses & Promotions
What welcome bonus does 1bat offer new players?
1bat offers a welcome bonus for new players on their first deposit. The bonus amount and percentage match are displayed on the promotions section of the site at the time you sign up — promotional offers update regularly so the live rate may differ from any figure mentioned elsewhere. Always read the full bonus terms before claiming any offer.
What is the wagering requirement for 1bat bonuses?
Each 1bat promotion has its own wagering requirement clearly stated in its terms. The wagering requirement specifies how many times you must turn over the bonus amount before withdrawing any associated winnings. For example, a 20x rollover on a ৳1,000 bonus means you must place a total of ৳20,000 in eligible bets before requesting a withdrawal. Check each promotion's terms individually.
Do bonus free spins expire on 1bat?
Yes, free spins on 1bat have an expiry period — typically 7 days from the date they are credited to your account. Any unused free spins after the expiry date are automatically removed. Winnings from free spins are subject to the associated bonus terms and may carry their own wagering requirement before they can be withdrawn. Always check the free spin promotion details page.
Can I claim a bonus and then immediately withdraw my deposit on 1bat?
No. When you opt in to a 1bat deposit bonus, both your deposit and the bonus are locked under the wagering requirement until the rollover is fully completed. Withdrawing before meeting the wagering requirement will result in the bonus and any associated winnings being forfeited. If you prefer not to be bound by bonus terms, you can choose to decline the bonus at the time of deposit.
Does 1bat have a VIP or loyalty program?
Yes, 1bat rewards regular players through a VIP loyalty program. As you play more, you accumulate loyalty points that can be converted into bonus credits or used for exclusive promotions. Higher VIP tiers unlock faster withdrawal processing, dedicated account managers, and special event invitations. Full details of the current VIP tiers are available in the promotions section of your account.
Safety & Responsible Gaming
Is 1bat a safe and legitimate platform for players in Bangladesh?
1bat is a secure online betting platform built specifically for Bangladeshi players. The site uses SSL encryption to protect all data transmissions and financial transactions. Player funds are held in segregated accounts separate from company operating funds. All games are sourced from certified providers, and fair-play standards are maintained across every product on the platform.
What is the minimum age requirement to play on 1bat?
You must be 21 years or older to create an account and play on 1bat. This age restriction applies to all players in Bangladesh without exception. During KYC verification, 1bat confirms your date of birth against your National ID card. Accounts found to belong to players under 21 will be immediately suspended and any funds returned where legally required.
How can I set deposit limits or take a break from 1bat?
1bat provides responsible gaming tools directly in your account settings. You can set daily, weekly, or monthly deposit limits to control your spending. If you need a longer break, a temporary time-out can be activated for periods ranging from 24 hours to 6 weeks. For a permanent break, self-exclusion is available — once activated, your account will be blocked from all 1bat services for the chosen duration.
I think my gambling is becoming a problem — where can I get help?
If gambling is affecting your finances, relationships, or mental health, please reach out for support immediately. Contact 1bat's responsible gaming team at [email protected] and request self-exclusion or a cooling-off period — our team responds within hours. You can also speak to a trusted family member or seek guidance from a mental health professional in your area. Gambling should always remain a form of entertainment, never a financial necessity.
How does 1bat protect my personal data and payment information?
1bat uses industry-standard SSL (Secure Socket Layer) encryption on all pages to protect data in transit. Payment details are never stored on 1bat servers — transactions are processed through the payment provider's own secure gateway. Account passwords are stored using one-way cryptographic hashing. Two-factor authentication (2FA) is available and strongly recommended. For full details, see the Privacy Policy page.
Why Players Choose 1bat
Instant Payments
Deposit and withdraw in seconds via bKash, Nagad, and Rocket with zero platform fees.
SSL Secured
All transactions and personal data are protected by industry-standard SSL encryption around the clock.
Cricket Betting
Bet on BPL, IPL, T20 World Cup, and Bangladesh Tigers matches with live in-play markets.
Local Currency
All balances displayed in BDT with the ৳ symbol — no currency conversion hassle for Bangladeshi players.
Regular Bonuses
Welcome bonus for new players plus ongoing reload bonuses, free spins, and VIP loyalty rewards.
Mobile Ready
Fully optimized for Android and iOS browsers — no app download needed, works on any Bangladeshi 4G network.
Ready to Play on 1bat?
Still have questions? Our support team is available 24/7 at [email protected]. Or jump straight into the action — create your account, make your first deposit, and start betting today.