Responsible Gaming at 1bat

Our Commitment to Responsible Gaming

At 1bat, we believe that entertainment and safety go hand in hand. Gambling is a popular leisure activity across Bangladesh — from Dhaka to Chittagong, Sylhet to Rajshahi — and for the overwhelming majority of players it stays exactly that: a form of fun. However, we also recognise that for a small number of people, gambling can become problematic. That is why responsible gaming is not an afterthought at 1bat — it is woven into the very foundation of how we operate.

We provide a range of practical tools so you can stay in control of your gambling activity at all times. Whether you want to cap your spending, take a short break, or step away from the platform entirely, 1bat puts those choices in your hands. Our support team is available around the clock — just reach out to [email protected] and we will respond promptly.

Available Player Protection Tools

1bat offers the following account-level controls. To activate or adjust any of these tools, contact our support team directly at [email protected] with your registered account details.

• 🗓️ Session Time Limits — Set a maximum play session length. Once the limit is reached, you will be automatically logged out and prompted to take a break before continuing.
• 📉 Deposit Limits — Choose a daily, weekly, or monthly maximum for how much you can deposit. Limits take effect immediately; increases require a 24-hour cooling-off period.
• ⏸️ Time-Out — Temporarily suspend your account for a defined period (24 hours, 7 days, or 30 days). During a time-out, you cannot log in, deposit, or place bets.
• 🚫 Self-Exclusion — Permanently close your account if you feel you need a long-term break from gambling. This action is irreversible without a formal review process and a mandatory cooling-off period.
• 📋 Reality Checks — Receive periodic on-screen reminders showing how long you have been playing and your net win/loss position, helping you stay aware of the time and money spent.

All protective tools are applied swiftly once confirmed. We encourage every player to review their limits periodically — especially after a winning streak or a period of heavier-than-usual play.

Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to notice. These warning signs may indicate that gambling is starting to affect your health, finances, or relationships:

• Spending more money or time gambling than you planned or can afford.
• Chasing losses — continuing to bet in an attempt to win back money you have lost.
• Borrowing money, selling possessions, or neglecting bills to fund gambling.
• Feeling anxious, irritable, or restless when not gambling, or when trying to cut down.
• Hiding your gambling activity from family members or close friends in Dhaka, Sylhet, or elsewhere.

If any of these signs resonate with you, you are not alone and help is available. Contact our support team at [email protected] or speak to a trusted person in your life. Taking the first step to acknowledge a problem is a sign of strength.

Protecting Minors

1bat takes the protection of minors extremely seriously. We use age verification checks at registration and reserve the right to request supporting documents at any time. If you share a device with someone under 21 years of age, we strongly recommend using a device lock, password protection, or a dedicated browser profile to prevent underage access to your 1bat account.

Parents and guardians in Bangladesh should be aware that children can be curious about online gaming platforms. Parental controls available on Android, iOS, and most popular browsers can restrict access to gambling sites. 1bat strongly supports the use of these tools and will not knowingly permit account activity by anyone under the age of 21.