Privacy Policy — 1bat

1bat is committed to protecting the privacy and personal data of every player on our platform. This Privacy Policy applies to all users of 1bat who access our services from Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. By creating an account or using any part of the 1bat platform, you agree to the practices described in this document.

We handle your data with the utmost care and apply SSL encryption across all data transmissions to ensure your information remains private and secure at all times. We do not sell your personal data to any third party, and we share it only in the limited circumstances described below.

1. Information We Collect

When you register and use 1bat, we collect certain categories of personal data that are necessary to provide you with a safe, reliable, and personalised gaming experience. We do not collect more data than is needed.

Information You Provide Directly

• Full name, date of birth, and contact details (email address and mobile number) provided during registration.
• Account credentials (username and encrypted password) used to access your 1bat account.
• Identity verification documents (e.g. national ID, passport) submitted during KYC verification.
• Payment information including bKash, Nagad, or Rocket mobile numbers linked to deposit and withdrawal transactions. We do not store full payment credentials.

Information Collected Automatically

• Device information including IP address, device type, operating system, browser type, and unique device identifiers.
• Session and usage data such as pages visited, games played, time spent, and betting history within the 1bat platform.
• Cookie and similar tracking data to maintain your session, prevent fraud, and improve platform performance. See the Cookies section below for full details.

2. How We Use Your Information

The personal data we collect is used solely to operate, maintain, and improve the 1bat platform and to meet our legal and regulatory obligations. Specific purposes include:

• Account creation, authentication, and ongoing account management including password resets and security alerts.
• Processing deposits and withdrawals through bKash, Nagad, Rocket, Upay, and other supported Bangladeshi payment methods.
• Delivering customer support and responding to queries, complaints, or account-related requests submitted via email or live chat.
• Enforcing our responsible gaming policies, including age verification (players must be 21 years or older) and monitoring for signs of problem gambling.
• Detecting and preventing fraudulent activity, money laundering, unauthorised access, and other unlawful uses of the platform.
• Sending service-related communications such as transaction confirmations, security notifications, and policy update notices. We do not send unsolicited marketing emails.

3. Sharing Your Information

1bat does not sell, rent, or trade your personal data. We share information only in the following limited circumstances, and only to the minimum extent necessary:

Payment Processors

When you make a deposit or request a withdrawal, relevant transaction details are shared with the payment gateway (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, or other partners) strictly to complete that financial transaction. These partners handle data under their own privacy terms.

Game Providers

Third-party game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session and game-play data required to run their games within our platform. This data is limited to what is technically necessary and is governed by contractual data-processing agreements.

Legal and Regulatory Authorities

We may disclose your information to competent authorities when required by applicable law, court order, or to protect the rights, safety, or property of 1bat or its users. We will, where legally permissible, notify you of any such disclosure.

4. Payment Data & Security

1bat integrates with leading Bangladeshi payment services including bKash, Nagad, and Rocket to provide instant, low-friction deposits and withdrawals in Bangladeshi Taka (BDT). When you initiate a payment, you are redirected to the relevant payment provider's secure interface. 1bat does not directly handle or store your mobile banking PIN, OTP codes, or full account numbers.

All communications between your device and the 1bat platform are secured using SSL/TLS encryption. Our servers are protected by firewalls, intrusion detection systems, and regular vulnerability assessments to minimise the risk of unauthorised access or data breach.

5. Cookies & Tracking Technologies

1bat uses cookies and similar tracking technologies to keep your session active, personalise your experience, detect fraud, and gather anonymised analytics about how our platform is used. The types of cookies we use include:

• Essential cookies — required for login sessions, security tokens, and core platform functionality. These cannot be disabled without breaking basic site features.
• Analytics cookies — used in anonymised form to understand user navigation patterns, popular games, and page performance, helping us improve the platform for Bangladeshi players.
• Preference cookies — store your in-app settings such as language preference and display options so you do not need to reconfigure them on each visit.

You may disable non-essential cookies through your browser settings at any time. Please note that disabling cookies may affect certain features of the 1bat platform. We do not use third-party advertising or cross-site tracking cookies.

6. Data Retention

1bat retains your personal data only for as long as it is necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable law. Account data is typically retained for the duration of your active account and for a period thereafter as required for legal, compliance, and dispute-resolution purposes.

When your data is no longer required, it is securely deleted or anonymised in accordance with our internal data disposal procedures. If you request account closure, we will begin the deletion process within 30 days, subject to any legal hold requirements.

7. Your Privacy Rights

As a user of the 1bat platform, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected]:

• Right of access — you may request a copy of the personal data we hold about you at any time.
• Right to rectification — if any of your personal data is inaccurate or incomplete, you may ask us to correct it.
• Right to erasure — subject to legal retention requirements, you may request that we delete your personal data.
• Right to object — you may object to the processing of your personal data for purposes not strictly necessary to fulfil your account contract or comply with the law.
• Right to data portability — you may request your data in a structured, commonly used, machine-readable format.

We will respond to all verifiable privacy rights requests within 30 days. In cases where a longer review period is needed, we will inform you promptly with the reason for the delay.

8. Children's Privacy

1bat is strictly for adults aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21. If we become aware that a minor has registered an account, we will immediately suspend the account and delete all associated data. If you believe a minor has accessed our platform, please notify us at [email protected] without delay.

9. Changes to This Privacy Policy

1bat reserves the right to update or revise this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notice.

Your continued use of the 1bat platform after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your data.

10. Contact & Privacy Queries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 1bat handles your personal data, our support team is ready to assist you. We aim to acknowledge all privacy-related enquiries within 2 business days and resolve them within 30 days.

Email us at: [email protected]